Privacy Policy
Privacy & Sharing Policy
We respect your privacy. This page explains what we collect, why we collect it, and how we share it with relevant property professionals/experts to help with your request.
What we collect
Name, email, phone, and the details you submit (buy/sell intent, suburb, budget, preferences, notes).
Why we collect it
To connect you with suitable property professionals/experts and off-market opportunities, and respond to your request.
How we share
Your request details may be shared with relevant local property experts so they can contact you and assist.
1) Who we are
Proptywise (“we”, “us”) provides an off-market matching service for Australian property buyers and sellers. This policy applies to our website, forms, and related communications.
2) Information you provide
- Contact details: name, email, phone.
- Request details: buying/selling intent, location, property preferences, budget, notes.
- Partner enquiries: business details you submit via partner forms.
3) Information we collect automatically
- Usage data: pages visited, device/browser info (via standard analytics/cookies if enabled).
- Security logs: to prevent fraud, spam and abuse.
Note: you can control cookies through your browser settings.
4) How we use your information
Lead matching
To assess your request and match you with suitable local property professionals/experts (and off-market opportunities where available).
Contact & support
To verify and process your submission (including email verification if enabled) and to communicate with you about your request.
5) Sharing your information
We may share your enquiry details with relevant property professionals/experts so they can contact you and assist with your request.
- Property professionals/experts: We share only the details reasonably needed for them to respond (e.g. contact details and request preferences).
- Service providers: Hosting, email delivery and analytics tools used to operate the site.
- Legal and safety: Where required by law or to protect users and our platform.
We may receive a fee for introductions to property professionals. Your details are shared only to help with your request, not for unrelated marketing.
6) Important note about third parties
Once your enquiry is shared, the property professional/firm may handle your information under their own privacy policy and processes. We recommend reviewing their privacy policy when they contact you.
7) Data retention
We keep information only as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion (see below).
8) Security
We take reasonable steps to protect your information. No method of transmission or storage is 100% secure, but we use standard safeguards and access controls.
9) Your rights
- Request access to the personal information we hold about you.
- Request correction if details are inaccurate.
- Request deletion (where appropriate).
- Opt out of marketing communications (if any).
10) Contact us
For privacy requests, email us and include the email you used on the form so we can locate your record.